It’s no secret that innovation drives progress, and Scott Owens is committed to thoughtful initiatives that move his community forward.

As General Manager of Benton County Electric System (BCES), Scott leads with an eye on sustainable technology and long-term reliability for the community he serves. 

“BCES takes a progressive approach to cost management while prioritizing long-term system stability and reliability. As we work to keep power costs low, fair, and equitable, we actively seek to implement technologies that make financial sense for our ratepayers. At the same time, we recognize and assign value to intangible benefits, such as reliability and resiliency. Innovation begins with an idea—one that is pursued with thoughtful diligence and supported by experience, collaboration, and strategic funding to ensure maximum value for those we serve.” 

In a time of rapid digital transformation, Scott explains how BCES is leveraging technology in a variety of ways to enhance their customers’ experience.

“BCES is evolving our customer experience to meet changing expectations. Today, many of our customers prefer to sign up, pay bills, and manage their accounts online or through their phones rather than visiting the office. They expect a seamless, self-service experience with real-time access to information. This shift presents challenges for smaller utilities, particularly during outages, when customers want timely updates to foster understanding and patience. To meet these demands, we have implemented HometownGrid and are working closely with CSA to transition to their new payment and user portal platforms. Operationally, BCES has entered a maintenance phase after completing a 12-year construction cycle. This period is giving us the opportunity to reevaluate and develop our next strategic 10-year capital plan. Our customers expect fast restoration and minimal disruption. The question we are now focused on is: How can we continue to deliver on those expectations through the smart application of technology and systems improvements?”

When asked about advice he’d give to new managers who want to bring innovation to their own LPCs, Scott underscores the importance of taking an intentional, community-driven approach to change.

“Start by listening. Innovation should be guided by the real needs of your community, your employees, and your system—not just by what's new or trendy. Build trust internally first by engaging your team and making them part of the process. Then focus on partnerships—with your board, vendors, peer utilities, and key stakeholders. Don’t try to innovate in a vacuum. Next, do your homework. Innovation is not just about ideas; it’s about disciplined planning, strong execution, and understanding the financial and operational impacts. Evaluate the long-term value, not just the upfront cost. Sometimes the intangible benefits—like improved customer satisfaction, reliability, or system resiliency—are just as important as the return on investment. Finally, be patient but persistent. Change takes time, especially in a utility environment where change touches 85 years of generational programming. Celebrate small wins with your community and keep your focus on serving your customers better every day.”

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